Return Policy

  1. Time Frame should not exceed 15 days from the date of receipt
  2. The original Invoice/Original receipt is required for all returns and exchanges;
  3. Product should not be opened and should be in its original condition
  4. Returned products must be “as new” condition, in original packing and with warranty cards, manuals & accessories.
  5. When a promotional item is returned (in case of the promotion duration is passed), the value of the promotional item will be deducted from the refund amount
  6. Free Items that were given with purchased items must also be returned, and if those free of charge items were not “as new”, there might be an additional charges.
  7. Any discrepancies could result in a delay or partial forfeiture of the refund
  8. Some customers will be warned that subsequent returns will not be eligible for returns or exchange, Alezay reserves the right to deny any return or exchange


Non-returnable Items:

  • Consumable items just like batteries
  • Microphones, chargers and similar products
  • Items that are damaged & abused
  • Items that are missing accessories such as remote controls, cords & cables
  • Opened computer software & video games


Return Process:

  1. Pack your return in the original shipping package, if possible.
  2. Include all original packing materials, manuals and accessories.
  3. The original Invoice/Original receipt should be available.
  4. Visit Present Communication Service Center (PCC) at Burj Al-Sadeeq, Al Shuhada Street, Sharq, Opposite Ministry of Interior.
  5. Indicate the reason of the return and get report.
  6. Submit report to customer service to initiate bank refund. The bank refund will take 7-14 days.
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