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FAQ`s

How do I Register ?

Click “My Account” on the upper right corner of any page and enter your email address to register and follow the further simple steps to complete your Registration.

How do I make Payment ?

We have both options for our customers – you can choose Cash on Delivery or Online payment using Knet /Master Card /Visa Card.

What if I Forgot my Password ?

You need to click on Lost Your Password and enter your registered email to receive a password reset email to be used to reset your password.

Do I Need an Account To Place Order ?

Yes, it is necessary for everyone to register an account on our website to place the order.

At what time will the delivery team contact me ?

Our delivery team will contact you before the delivery team reaches the delivery address.

How much do I need to pay for my delivery service ?

There is no extra cost involved for our Home delivery service. However alezay.com shopping cart should be at a minimum amount of 20 KD to qualify for free delivery, all orders under the 20 KD amount will incur a minimum fee of 2 KD.

How to Place an Order ?

After you visit the website – you can browse through the various categories and wide range of products, just click “Add to Cart” and your items will be saved in our shopping cart and you can checkout anytime as a Registered User.

How can I speed up my products delivery?

We at alezay.com generally ensure that you receive your products as soon as possible, and all of that depends on the accuracy of the address details you provide when selecting or editing your delivery address location.

Is buying online Safe ?

Alezay guarantees a secure shopping experience, as alezay.com chooses to process payment transactions of KNet and MasterCard only through securely encrypted Payment Gateways. In fact all your personal information, including credit card, name, and address details go through an encrypted channel which is considered to be the best in the industry for secure commerce transactions. Use of your Personal Information is strictly in accordance with alezay.com’s Privacy Policy.